Customer Service Hours
Monday – Friday
9 AM – 5 PM PST
Customer Service Hours
HOW CAN WE HELP?
SHIPPING AND DELIVERIES
01 HOW MUCH DOES SHIPPING COST?
For shipping within the continental US, we offer UPS Ground and UPS Next Day Air. Rates vary depending on destination and weight. Please see the cart for shipping charges before checking out.
02 INTERNATIONAL SHIPPING?
At this time, we do not offer international shipping. This is a temporary pause, as we are hoping to provide international shipping in the near future.
03 CAN I REMOVE/ADD/CHANGE ITEMS IN AN EXISTING ORDER?
04 CAN I CANCEL AN ORDER ONCE IT HAS BEEN PLACED?
We usually ship our orders out same day, but please get in contact with us at email@example.com if you'd wish to cancel your order and we'll see what we can do.
05 CAN I TRACK MY ORDER?
Once your order has been shipped, you will be emailed a shipping confirmation that contains a tracking number. Please allow 5-7 business days (excluding weekends & holidays) for order processing before shipment.
06 HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
Banks Journal ships Monday – Friday, excluding holidays and weekends. Please allow 5-7 business days for processing before your order is shipped from our warehouse. If you place your order over the weekend or on a holiday, it will begin processing the following business day. Delivery time begins calculating once your order has been shipped, so if you purchase overnight shipping, transit time will begin calculating after the 5-7 business day processing. Banks Journal cannot guarantee delivery dates or transit times. We are not liable for any lost, missing, stolen, or damaged packages.
07 THE TRACKING SAYS DELIVERED, WHERE IS MY ORDER?
The courier will generally leave your order at the front door, letterbox, or mailroom. If you are not able to locate your package, please check the general surrounding area, as sometimes packages are well concealed from the public. Please also check with members of your household, neighbors, or if you are in a building, your mailroom attendant/management. Banks Journal is not liable for packages that are lost, stolen, damaged, or delivered to the incorrect address by the courier. If you feel that your address is unsafe, we recommend shipping your order to an alternate address, such as your workplace. You can also contact the carrier directly, by providing your tracking number, they will be able to further assist you in locating it or filing a claim.
01 WHAT IS BANKS' RETURN POLICY?
A refund or exchange must be made within 14 days of delivery. Items must not be worn, altered, washed, or damaged. Items must have the original tags attached. Items purchased during a sale, promotion, and items in the “Final Call” section are final sale. Third party brands (any non-Banks Journal item), accessories (excluding Banks Journal branded headwear), boxer briefs, and body care items are final sale. Final sale items are not eligible for return, exchange, or store credit. All returns and exchanges are subject to a non-refundable handling fee. Refunds are processed upon receipt of the return. Payments are issued to the original form of payment and can take up to 10 business days to appear on your bank statement.
02 WHAT IF I HAVE MOVED, CHANGED OR ENTERED THE INCORRECT ADDRESS?
We cannot be held responsible for an incorrect address being entered on your order or if you have moved. Address Confirmation is given on the review & buy page in the checkout section of the site. If this is not noticed until after your order is finalized, please use our contact form for Customer Service immediately.
In the case that your order is processed and cannot be updated, please use our contact form.
03 WHAT IS BANKS’ EXCHANGE POLICY?
Our exchange policy is same with our return policy above. Please see our returns section for instructions or reach out to firstname.lastname@example.org for assistance.
04 CAN I RETURN/EXCHANGE A SALE OR DISCOUNTED ITEM?
We do not offer returns, refunds, store credits or exchanges on any sale or discounted items unless faulty. However, if you purchase Seel Return Assurance at check out, it gives you the option to return final sale items and extend the return period for eligible full-price items. Learn more about Seel Return Assurance here.
05 WHAT IS BANKS WARRANTY POLICY?
- Banks Journal is not liable for products purchased from any third-party retailer. We cannot provide returns, exchanges, or replacements for items not purchased directly from our online store or retail store located at the Row in DTLA.
- If you purchased an item from our online store that is damaged or defective, please submit a contact form on the support page. Please be advised, all damages must be reported within 14 days of receiving your order in order to be eligible to receive a replacement or refund. Items must not be washed or worn.
- We do not currently offer repairs.
- Third-party items (non-Banks Journal items) purchased from our online store or retail store are final sale, and are not elligle for return, exchange, or refund.
06 LOYALTY & REWARDS FAQ
- Points cannot be redeemed or applied to orders that have already been processed. If you forget to use points on a new order, we are not able to retroactively apply the discount after the order has been placed. Points can only be redeemed at checkout.
- Points cannot be used towards the purchase of gift cards.
- Points accumulated on different accounts may not be combined or transferred to make purchases of products or for any other reason. Points earned in a transaction cannot be redeemed in the same transaction.
- Points earned for a purchase that is then the subject of a return, refund, or other credit will be deducted from the Member's account in an amount equal to the points earned for the original transaction, including bonus points. You will not receive points back to your account if a return is processed.
07 CAN I RETURN ONLINE ORDERS TO OUR RETAIL STORE?
SEEL RETURN ASSURANCE GIVES YOU THE OPTION TO RETURN ITEMS THAT YOU NO LONGER WANT. WE DECIDED TO PARTNER WITH SEEL SO THAT OUR CUSTOMERS CAN NOW HAVE THE OPTION TO RETURN FINAL SALE ITEMS AND EXTEND THE RETURN PERIOD FOR ELIGIBLE FULL PRICE ITEMS. YOU CAN ADD AND PURCHASE RETURN ASSURANCE TO YOUR ORDER AT CHECKOUT. LEARN MORE ABOUT SEEL RETURN ASSURANCE HERE.
PLEASE NOTE THAT IT CAN TAKE UP TO 10 BUSINESS DAYS FOR THE CREDIT TO APPEAR ON YOUR BANK STATEMENT.
01 I WOULD LIKE TO STOCK BANKS JOURNAL PRODUCTS
For us to help direct you to the sales representative in your territory, please provide us with the name and location of your store, pictures of your shop and other brands you carry on our contact form. If you are an online business, please specify the URL of your website.
02 WE ARE A DISTRIBUTION COMPANY AND WOULD LIKE TO DISTRIBUTE BANKS. WHO SHOULD WE CONTACT?
Please fill in our contact form with the name, location, website for your distribution business and other brands you distribute and someone will get back to you shortly.