01 How much does shipping cost?
We offer free standard shipping to addresses in the USA via USPS. We also offer shipping options based on package weight and shipping location from USPS and UPS.
02 International shipping?
Yes, we offer international shipping to many countries, mostly in the Northern Hemisphere. Rates are based on weight and country and are automatically updated so you can choose the best option and price. We offer International shipping from USPS and DHL, with DHL being the quickest, you'll receive it within a few days. Banks Journal is not responsible for covering any customs or duties that you may incur by ordering international. In the event that a customer refuses an order by not paying any duties or fees, Banks Journal will refund the customer for the refused product only once it arrives back at our warehouse, however the customer will still be held responsible for the initial shipping charge.
For those of you located in the Southern Hemisphere, please visit our Australia site: au.banksjournal.com
03 Can I remove/add/change items in an existing order?
If you email us prior to your order having been shipped out we're more than happy to help you out. If we've already shipped out your order just get in touch and we'll figure out what we can do, which may involve you needing to ship back the order once you receive it. Just be aware that we do not cover return shipping. Please contact firstname.lastname@example.org
if you have any questions.
04 Can I cancel an order once it has been placed?
We usually ship our orders out same day, but please get in contact with us at
if you'd wish to cancel your order and we'll see what we can do.
05 Can I track my order?
You can track your order by clicking the link found in the shipping confirmation email. Please allow 1-3 business days to receive your shipment notification email after placing your order.
06 How long will it take to receive my order?
From the time of ordering, please allow up to 10 business days for processing, packing and delivery (US orders only). Most likely you will receive your order within 5 days of purchase. We only ship Monday - Friday, so if you place an order over the weekend, we'll get it out first thing Monday morning.
When placing international orders you should expect to receive the goods up to 14 business days and can be longer depending on your location, customs and shipping option. DHL will deliver to you within 3 days usually, and USPS can take up to 21 days.
*The delivery times provided by us are estimates only. We will not be held accountable for late deliveries or loss or damage relating to late deliveries. All reasonable attempts to notify you will be made using the details you provided. Please ensure you enter the correct delivery address. We cannot be held responsible for incorrectly entered delivery addresses.
09 Do I need to sign for my order?
The courier will generally leave your order at the front door or letterbox. If your parcel is lost or misplaced, we will happily replace the order pending an investigation.
If your parcel is stolen, we cannot be held accountable. Please use our contact form or contact email@example.com if your order has not been received within the recommended timeframe. If you will not be present to accept your delivery or you feel that your address is unsafe, we recommend shipping your order to an alternate address, such as your work place.