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Complimentary shipping on all U.S. orders
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FAQ - Shipping

01 How much does shipping cost?

Free standard shipping to addresses in the USA. However, the following locations do not qualify for free shipping and are eligible only for flat rate shipping:

- American Samoa ($25)
- Puerto Rico ($25)
- US Virgin Islands ($25)
- Guam ($35)

02 International shipping?

We offer flat fee shipping to the territories below. For any other countries, unfortunately, we do not offer overseas shipping at this time. Apologies for any inconvenience caused.

- Canada ($25)
- European Union Countries ($50)
- South America Countries ($50)

03 Can I remove/add/change items in an existing order?

No, once an order has been placed we are unable to add/remove/change items in an existing order. Please contact support@banksjournal.com if you have any questions.

04 Can I cancel an order once it has been placed?

No, once an order has been placed, we are unable to cancel the order.

05 Can I track my order?

You can track your order by clicking the link found in the shipping confirmation email. Please allow 3-5 business days to receive your shipment notification email after placing your order. 


06 How long will it take to receive my order?

From the time of ordering, please allow up to 10 business days for processing, packing and delivery (US orders only). When placing international orders you should expect to receive the goods up to 14 business days and can be longer depending on your location and customs. *The delivery times provided by us are estimates only. We will not be held accountable for late deliveries or loss or damage relating to late deliveries. In the event that multiple items are ordered, partial deliveries may be made where stock is not available. All reasonable attempts to notify you will be made using the details you provided. Please ensure you enter the correct delivery address. We cannot be held responsible for incorrectly entered delivery addresses.

09 Do I need to sign for my order?

The courier will generally leave your order at the front door or letterbox. If your parcel is lost or misplaced, we will happily replace the order pending an investigation. If your parcel is stolen, we cannot be held accountable. Please use our contact form or contact support@banksjournal.com if your order has not been received within the recommended timeframe. If you will not be present to accept your delivery or you feel that your address is unsafe, we recommend shipping your order to an alternate address, such as your work place.

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