FAQ - Shipping

01 How much does shipping cost?

We offer complimentary standard shipping for orders over $150 to addresses in the USA. For orders under $150.00 we offer UPS Ground and UPS Next Day Air, rates vary depending on destination and weight. Please see cart for shipping charges before checking out.

02 International shipping?

Yes,  We offer complimentary standard shipping for orders over $150 in many countries, mostly in the Northern Hemisphere but there are a lucky few that we can service down in the Southern Hemisphere. Rates are based on weight, country and are automatically updated for your convenience. We offer International shipping from our partners at BorderGuru, you'll receive it within a few days. The shipping fees happily include all import duties and fees so there will be now surprise costs once the package hits your doorstep. This allows us to expedite your shipment and keep costs to a minimum. 

03 Can I remove/add/change items in an existing order?

If you email us prior to your order having been shipped out we're more than happy to help you out. If we've already shipped out your order just get in touch and we'll figure out what we can do, which may involve you needing to ship back the order once you receive it. Just be aware that we do not cover return shipping. Please contact support@banksjournal.com if you have any questions.

04 Can I cancel an order once it has been placed?

We usually ship our orders out same day, but please get in contact with us at  support@banksjournal.com if you'd wish to cancel your order and we'll see what we can do.

05 Can I track my order?

Please allow 2-3 business days (excluding weekends & holidays) for processing before your order ships from our warehouse. Delivery time begins calculating once your order has been shipped from our warehouse. Once your order has shipped, you will receive a confirmation email with tracking information. Please note all shipping carriers are currently experiencing extended delivery and transit delays. Banks Journal cannot guarantee delivery dates or transit times. We are not liable for any lost, missing, or stolen packages

06 How long will it take to receive my order?

Please allow 2-3 business days for processing before your order ships from our warehouse. We do not ship on weekends or holidays, so if you place your order over the weekend, it will be processed the following business day. Please note that delivery time begins calculating once your order has been shipped from our warehouse. Please note all shipping carriers are currently experiencing extended delivery and transit delays. Banks Journal cannot guarantee delivery dates or transit times. We are not liable for any lost, missing, or stolen packages.

07 The tracking says delivered, Where is my order?

The courier will generally leave your order at the front door, letterbox, or mailroom. If you are not able to locate your package, please check the general surrounding area, as sometimes packages are concealed from the public. Please also check with members of your household, neighbors, or if you are in a building, your mailroom attendant/management. Banks Journal is not liable if parcels are lost, stolen, or delivered to the incorrect address by the courier. However, on a case-by-case basis, we will strive to help the best we can. If you feel that your address is unsafe, we recommend shipping your order to an alternate address, such as your workplace.