FAQ - Returns
01 What is Banks' Return policy?
Refund must be made within 14 days.
Items must NOT be WORN, ALTERED, DAMAGED or WASHED.
Items must have tags attached to be returnable.
All purchases have a return label in the box. Please the return label on the outside of the box, and send the item back via FedEx. You don’t have to pay for the return shipping fee.
Please be sure to include a reason for the return in your package and further instructions if necessary. In order for us to process your return in a timely manner please send the tracking number via firstname.lastname@example.org
If the above conditions are met, and the item is in perfect resalable condition, you can return regular priced merchandise within 14 business days from the day your receive the goods for a full refund or exchange. We will not assume responsibility for misdirected, lost or damaged return shipments.
Please note that it can take up to 10 business days for the credit to appear on your statement.
02 What if I have moved, changed or entered the incorrect address?
In the case that your order is processed and cannot be updated, please use our contact form.