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FAQ - Returns

01 What is Banks' Return policy?

Refund must be made within 14 days.
Items must NOT be WORN, ALTERED, DAMAGED or WASHED.

Items must have tags attached to be returnable.

Please be sure to include a reason for the return in your package and further instructions if necessary. In order for us to process your return in a timely manner please send the tracking number via support@banksjournal.com

If the above conditions are met, and the item is in perfect resalable condition, you can return regular priced merchandise within 14 business days from the day your receive the goods for a full refund or exchange. We will not assume responsibility for misdirected, lost or damaged return shipments.

The customer is responsible for covering the return shipping fee.

Please note that it can take up to 10 business days for the credit to appear on your statement.

02 What if I have moved, changed or entered the incorrect address?

We cannot be held responsible for an incorrect address being entered on your order or if you have moved. Address Confirmation is given on the review & buy page in the checkout section of the site. If this is not noticed until after your order is finalized, please use our contact form for Customer Service immediately.

In the case that your order is processed and cannot be updated, please use our contact form.

03 What is Banks’ exchange policy?

Please contact support@banksjournal.com if you would like to make an exchange. We will try our best to accommodate you if we have the item available in your desired size/color, as long as it is within the 14 day return window. Please see our Return Policy for more details. 

04 Can I return/exchange a sale item?

No, all sale items are final sale and are not eligible for a price adjustment, return, or exchange.

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